Refund policy

We provide refunds for products that arrive faulty or differ from their description. Please report any concerns regarding your order within 7 days of receipt.

Returns, aside from those covered by our policy, are subject to management's discretion. If you change your mind, you can return items at your own cost, provided they are in their unused and unopened original packaging. Please note, if items have been delivered and removed from the original packaging there will be a 25% restocking fee based on the original purchase price and be taken off the refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If we do not receive a response to our correspondence, the item will be returned to the depot for pickup.

You can always contact us for any return question at info@officefurnitureiq.com.au. 

Change Of Mind Exchange

Change of mind? We'll gladly exchange your item within 7 days of purchase provided that:

  • you present a receipt, tax invoice or adequate proof of purchase
  • goods must be in the original, re-sellable condition & packaging
  • we do not offer refunds for change of minds
  • display items or Odds & Ends Sale items cannot be exchanged

You can always contact us for any return question at info@officefurnitureiq.com.au. 

If there is no damage and it is a change of mind or not as it looks on the website images, you will need to pay for the return shipping costs. 

Please note: We may offer free shipping on some products on the website and free delivery. Office Furniture IQ pays shipping for all of the products that get shipped out and delivered. Usually from $20 to $150 AUD.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@officefurnitureiq.com.au