FAQ: Why Choose Office Furniture IQ?

  • Unparalleled Service: Our slogan, "Big enough to deliver, small enough to care", reflects our commitment to no job being too big or too small. Every customer is treated with the utmost care. As a 100% Australian-owned and operated company, we pride ourselves on providing exceptional service with a personal touch. You'll speak directly with knowledgeable and friendly representatives eager to assist you.
  • Commercial Standards: We offer the highest commercial standards, providing long-term warranties on all products. Your investment in our furniture is backed by our dedication to your satisfaction.
  • Proven Reputation: Our 5-star Google ratings offer peace of mind and assurance that you're making the right choice. Experience the difference with Office Furniture IQ!
Why Do You Need an Ergonomic Chair?
  • Promotes Better Posture: Ergonomic chairs support the natural curve of your spine, reducing strain on your back, neck, and shoulders.
  • Increases Comfort and Productivity: By providing supportive seating, these chairs help reduce discomfort, allowing you to focus longer.
  • Reduces Injury Risk: Designed to lower the likelihood of musculoskeletal disorders caused by prolonged sitting.
  • Customizable Fit: Adjustable features cater to your individual needs, ensuring a comfortable and supportive position.
  • Long-Term Benefits: Improved posture, reduced discomfort, and increased productivity contribute to overall well-being.
Why Invest in Quality Office Furniture?
  • Comfort and Productivity: Ergonomic chairs and adjustable desks improve productivity by making employees more comfortable and efficient.
  • Health and Safety: Proper office furniture alleviates back pain and reduces the risk of musculoskeletal disorders.
  • Professional Image: High-quality furniture presents a positive, professional image to clients and customers.
  • Durability and Longevity: Well-built furniture reduces long-term costs by lasting for years without frequent repairs or replacements.
  • Employee Retention: Comfortable, well-equipped workspaces improve employee satisfaction and retention.
Why Upgrade to a Standing Desk?
  • Improved Posture and Less Back Pain: Reduces lower back strain, promoting better posture.
  • Increased Energy and Focus: Encourages movement and prevents slouching.
  • Lower Risk of Weight Gain: Standing burns more calories, reducing weight gain risk.
  • Reduced Risk of Chronic Diseases: Minimizes time spent sitting, which helps prevent diabetes, heart disease, and more.
  • Enhanced Overall Health: Promotes better circulation, reduces joint stress, and improves mood and productivity.
Accepted Payment Methods
  • Credit Card: All major credit cards accepted.
  • PayPal: Select PayPal at checkout and follow the prompts.
  • Invoice Payment: Contact us at hello@officefurnitureiq.com for an invoice.
  • Afterpay: Available, subject to approval. Visit Afterpay for details.
Refunds/Returns Policy
  • General Policy: We aim for complete satisfaction. For issues, email customerservice@officefurnitureiq.com.au. We typically respond within one business day.
  • Conditions: Returns or exchanges accepted only for products in original packaging. No returns accepted if assembled or damaged.
  • Restocking Fee: A 25% fee applies to bulky goods. You must deliver returns to our nearest warehouse, as we don't cover return shipping.
  • Evidence Required: Provide photos of items in original packaging and reasons for returns via email. Management may refuse refunds upon inspection.
Product Catalogue Access our latest PDF catalogue by clicking here. Bulk Order Discounts We offer discounts or price matching on bulk orders. Call us with your checkout order number, and we'll work something out! Product Warranty Periods Commercial use warranties are available, with some products covered for up to 10 years. Check individual product pages for specific details. Delivery Details How Will My Furniture Arrive?
  • Most products are delivered flat-packed.
  • We offer pre-assembled chair delivery.
  • For assembly assistance with bulky goods or a complete fit-out, contact us for a quote.
Shipping FAQs What Do You Charge for Shipping?
  • Flat Rate: $49 for metro areas. Higher rates apply for regional areas.
  • Quote: For specific costs, enter your delivery address at checkout.
Where Do You Deliver?
  • Delivery Network: We cover most Australian cities and towns.
  • Exceptions: We can't reach some remote areas. We'll discuss options with you, or offer a refund.
  • Special Regions: For Tasmania and Northern Territory, contact our sales team for a shipping quote.
Can You Deliver Above Ground Floor? Our standard service is ground floor only. For higher floors, choose Premium Delivery or Installation Service at checkout. What If No One Is Present for Delivery?
  • Rescheduling: Delivery will be rescheduled if no one is present to receive and sign.
  • Authority to Leave: If you'd like your order left unattended, note 'authority to leave' at checkout. We can't be responsible for goods after delivery.
Can I Pick Up My Order? Pick-ups are possible for some products and locations. If available, choose this option at checkout or inquire with our customer service team. Can I Request a Time-Specific Delivery? Select Premium Delivery at checkout to schedule a specific delivery time window.